Independent digital compliance research

We find the digital compliance problems on consumer websites, for the people who are looking for them.

Regulators, plaintiffs’ firms and reporters look for the problems we find. Our sector reviews audit up to 100 websites in a niche on the same criteria, in the same period, and they are made for the people who need to know.

Order a report

Up to 100 websites in one niche, audited the same way, in the same period. You see which problems the sector carries, how common each one is and how serious, before anyone else does. Websites change every week, so each review is valid for four weeks from its final review. After that its findings are out of date, and it is no longer available.

How it works

How a sector review is made

Every review is commissioned, and every one runs the same way, from the preliminary review to the day it becomes available for sale. What we find on one site goes only to the business that runs it.

  1. Start

    A review is commissioned

    One niche, up to 100 websites. No business pays to be in it or left out.

  2. Week 1

    We run the preliminary review

    56 compliance checks on every site, across privacy choices, what visitors type, policies, security and accessibility, on a desktop and on a phone. Each site gets its own preliminary report.

  3. Week 1

    Every brand hears from us

    If your site is in the review, we send you its preliminary report, privately: what we found and how serious it is.

  4. Two weeks on

    The final review

    We run all 56 checks on every site again. The sector review records each site as it is that day.

  5. Then

    The review is delivered, then becomes available for sale

    The finished review is delivered first. Two weeks after that it becomes available for sale for two weeks. Each review is valid for four weeks from its final review. After that its findings are out of date, and it is no longer available.

Every brand in a review hears what we found on its own site first, privately. No business pays to be in a review, left out or described differently. Our independence commitments

What we audit

56 checks across the whole digital presence, broad and deep

Not a box to tick. From the first second a page loads to long after a visitor says no, and from the promises in a privacy policy to what the code actually does. Each check looks for a problem that puts a brand at risk. That is the reason to come to us: no other provider we compared checks this much, in one place.

Every site in a review

Broad: everything a visitor touches

The pages, the forms, the chat window, the policies and the site’s own code, on a desktop and on a phone.

  • 56 checks, the same for every site
  • Every risk ranked, with evidence
  • A note on where each fix sits

ScopeConduct observed as a US shopper would see it, in a standard browser. Each report states exactly where and when we looked. Not a legal assessment.

  1. 27 checks

    Privacy choices

    A no that the site doesn’t honour is the problem behind many recent website privacy settlements, and exactly what plaintiffs’ firms look for.

  2. 6 checks

    What visitors type and look for

    Health details, private messages and half-typed forms reaching advertisers is the kind of problem regulators and reporters pick up first.

  3. 16 checks

    Policies and state rules

    A privacy policy is a promise. When the site does something else, or a state rule goes unmet, the policy stops protecting the brand.

  4. 4 checks

    Security and accessibility

    Secret keys left in the code and unsafe sign-ins put customers at risk. Serious accessibility gaps shut people out.

  5. 3 checks

    On a phone

    Many visitors only ever see the phone version, and problems that only show there are the easiest to miss.

Our services

From a sector review to fixes done for you

Every engagement starts with a sector review. Knowing exactly where each problem sits is most of the work; if you want help with the rest before your re-audit, this is how we work with you.

See our services
  • Start here

    Sector review

    We audit up to 100 sites in a niche as a shopper would, and send each brand in it the preliminary report for its own site: what we found, where it sits and how serious it is.

    Order a report Sector review
  • Full Preliminary Report

    Step-by-step instructions for every item in your report, written for whoever runs your site.

    Details Full Preliminary Report
  • The Promise-Kept Year

    We keep watch over your site and send a new Full Preliminary Report whenever something changes, so a new app, tag or banner update does not quietly undo the work.

    Details The Promise-Kept Year
  • Done for you

    For a year we coordinate every fix with your developer, agency and counsel, then confirm each one on a re-audit.

    Details Done for you

Paying for help never changes your report or your re-audit date. Only a change to the site itself does.

News headlines

Digital compliance in the news

The latest regulator actions and rule changes we follow, each summarised on our news page and linked to its source.

All news

Who our reviews are for

  • Plaintiffs’ firms, who look for the problems we find.
  • Reporters, who cover how brands handle their customers’ data.
  • Insurers and investors, who need to know where the risk sits before they cover or back a brand.
  • Retailers, marketplaces and buyers, who check a brand before they stock it or buy it.
  • Consumer brands, who want to know where they rank in their niche.

Independence statement

Tolbrook is independent of the businesses it audits. Every website in a review is audited the same way, on the same criteria and in the same period. No business pays to be included, left out or described differently, and paying for any Tolbrook service never changes a review or a report. Only a change to the site itself, seen at the final review, does. What we find on a single site goes only to the business that runs it.

Tolbrook is a private company. It is not a regulator, a government agency, a standards body or a law firm. Nothing we write is legal advice or a statement about any business's legal position.

Our full commitments

Order a report

See how a whole niche handles visitor data, on the same criteria across up to 100 sites in it.

See the reports